Your Pets’ Chef Return Policy
At Your Pets’ Chef, we are committed to providing high-quality, all-natural freeze-dried meals and treats for your pets. Due to the nature of our products, we maintain strict policies to ensure safety, freshness, and quality.
Returns & Exchanges
Because our products are perishable food items, we do not accept returns or exchanges on any products, whether opened or unopened.
This policy helps us maintain the highest standards of safety and quality for all pets we serve.
Satisfaction Guarantee
Your pet’s happiness is important to us. If your pet does not enjoy their meal, please contact us—we’re here to help.
Depending on the situation, we may offer:
- Store credit
- Replacement product
- Product recommendations to better suit your pet
To be eligible, please contact us within 7 days of delivery and include:
- Your order number
- Details of your concern
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, we will make it right.
Please contact us within 5 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will provide a replacement or issue a refund if applicable.
Shipping Issues
Once your order has been shipped, Your Pets’ Chef is not responsible for carrier delays, lost packages, or delivery issues caused by the shipping provider or incorrect address information.
If you experience an issue, please contact us and we will assist in filing a claim with the carrier.
Order Changes & Cancellations
Orders are processed quickly to ensure freshness.
- Changes or cancellations must be requested within 12 hours of placing your order
- After this time, we cannot guarantee modifications or cancellations
Contact Us
For any questions or concerns, please contact us:
Email: info@yourpetschef.com
Website: yourpetschef.com
Feeding Transition Note
Every pet is unique. When introducing new food, we recommend gradually transitioning over several days to avoid digestive upset.