How many flavors do you have?
We currently offer 3 recipes - beef, chicken and turkey.
Is your food raw?
No, our food is gently cooked then packaged in individual vacuum-sealed bags.
Is your food human grade?
Our food is not currently certified as human-grade. However, all of our ingredients are certified USDA ingredients made in the US. We are in the process of obtaining a human grade certification.
Does your food have to stay in the freezer?
Yes, our products should be kept in the freezer until the day it is going to be used.
What is the shelf life of your food?
Because our food is vacuum sealed in individual bags it can be stored in the freezer for up to 12 months. Additionally, it can be store unopened in the refrigerator for up to 3 weeks. Once opened it's best to use within 2-3 days. Any uneaten food should be discarded if not eaten with 2 hours of feeding.
How is your food packaged?
Our food is packaged in 8 ounce resealable vacuum sealed bags.
Do you customize recipes?
Unfortunately, we are not able to make individual customized recipes at this time. However, if your pet has a particular allergy, feel free to contact us to check and see if our recipes contain any of those allergens.
Do you sell your food individually or is it subscription-based?
We currently offer six-pack options.
Do you have trial sizes?
We do not currently offer trial sizes. However, we do offer a mixed six-pack with all three of our recipes. The mix pack is an option for those who are not sure which recipe their pet would prefer.
Where do you ship?
We currently ship within the Contiguous United States.
How long will it take for me to receive my delivery?
Most shipments are received in 2 to 5 business days from shipping day. For Texas-residents delivery time is usually 1 to 2 business days from shipping. You will receive a shipping confirmation to notify you of your shipment and includes a tracking number.
Is your packaging BPA Free?
Yes, our resealable vacuum sealed bags are BPA free and is safe for food contact.
Is your shipping packaging recyclable?
Yes, our shipping boxes, box tape and shipping insulation are all recyclable. Additionally, all of our shipments come with reusable ice packs.