FAQ's

Food 

How many flavors do you have?

We currently offer 3 recipes - beef, chicken and turkey.

Is your food raw?

No, our food is gently cooked then packaged in individual vacuum-sealed bags.

Is your food human grade?

Our food is not currently certified as human-grade. However, all of our ingredients are certified USDA ingredients made in the US. We are in the process of obtaining a human grade certification.

Does your food have to stay in the freezer?

Yes, our products should be kept in the freezer until the day it is going to be used. 

What is the shelf life of your food?

Because our food is vacuum sealed in individual bags it can be stored in the freezer for up to 12 months.  Additionally, it can be store unopened in the refrigerator for up to 3 weeks.  Once opened it's best to use within 2-3 days. Any uneaten food should be discarded if not eaten with 2 hours of feeding.

How is your food packaged?

Our food is packaged in 8 ounce and 16 pound resealable vacuum sealed bags.

Do you customize recipes?

Unfortunately, we are not able to make individual customized recipes at this time. However, if your pet has a particular allergy, feel free to contact us to check and see if our recipes contain any of those allergens.

Do you sell your food individually or is it subscription only?

We currently offer six-pack and subscription options.

Do you have trial sizes?

We do not currently offer trial sizes.  However, we do offer a mixed six-pack with all three of our recipes. The mix pack is an option for those who are not sure which recipe their pet would prefer.

Shipping

Where do you ship?

We currently ship within the Contiguous United States. 

How long will it take for me to receive my delivery?

Most shipments are received in 2 to 5 days from shipping day. For Texas-residents delivery time is usually 1 to 2 days from shipping. You will receive a shipping confirmation to notify you of your shipment and includes a tracking number. **Please note:  Due to COVID-19 there could be periodic shipping delays.**

How long will do local deliveries take?

Orders placed by 12pm, CT will be delivered by 7pm, CT.  Orders placed after 12pm, CT will be delivered the following day by 7pm. Orders placed on Saturdays will be delivered on Mondays. No Sunday deliveries.

Subscriptions

What subscription options do you have?

We have one 14-day subscription option.

Can I skip a shipment on my subscription?

Yes, you can skip a shipment any time prior to your billing date.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription any time prior to your billing date.

Sustainability

Is your packaging BPA Free?

Yes, our resealable vacuum sealed bags are BPA free and is safe for food contact.

Is your shipping packaging recyclable?

Yes, our shipping boxes, box tape and shipping insulation are all recyclable. Additionally, all of our shipments come with reusable ice packs.